We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
love this little thing. it's easy to apply but it's staying power leaves a lot to be desired.
It is waterproof and works well. There are two caps so be careful removing the second as this is where you liquid is located.
All as described
Very good pigmented, dry fast and not dribless
Came quickly. The wrong color. Opened a dispute. Won.
I recommend it, I only bought it too bright .. but otherwise OK
I have another just like I stopped painting, I like how my eyebrows stay, so I asked for another. Everything came perfect
good articke, unfortunatly the chosen colour remain too light for my skin
Llegob perfect but it is too dark, be careful because it looks black. Otherwise well
Arrived in 1 week very fast, I will ask for the darkest color but a good result compared to the price worth
Perfect. Fulfills objective. Welcome. Arrived fast. No need for communication with seller
It was very strong, it is not clear at all, I will not use it but edta is not erased very well
Excellent Product I summer pleasant surprise
The very good brush, the color much darker than what was supposed to :(
It's a pity, I ordered a gray-brown color, but I got black. Upset
Trohi marker dry, weakly small.
Article conforms to the site description. The tip of the pencil is quite thick.
I love perfect color is fixed well and gray lid
this eyebrow pencil works really well and is easy to use
super
The product is very good only that the color for me like I don't like it much
Perfecto
It is the second I buy, it is of good quality, it gives very good price and result, I recommend it
Easy to use great pigment
I bought dark brown, but it looks like orange🫤it is waterproof